To borrow the line from the Grateful Dead, every closing seems to take me back to the old line from their song Truckin’. Does anyone remember when a closing was a celebration; a new homeowner happy to get the keys to their new home and start a wonderful life full of cherished memories within its walls?
The housing crisis has many faces and the lack of customer service and caring about what we do and how we promote ourselves and our profession is one of the saddest faces of this entire debacle. Just last week we closed on a transaction with Fannie Mae originally scheduled to close on February 28th fraught with delay after delay after delay after delay. The last excuse of a survey that had been in “drafting” for over 2 1/2 weeks was almost the last straw and my client was within a whisker of walking after more nonsense from the seller and their closing agent.
This week we face another delayed closing; third extension on this one as the seller once again does not have their act together. My client had to have her supervisor approve her missing a very important meeting so she could close on her first home this Friday. She was literally in tears when I called her last night from the property as I reported there was no way we were closing Friday as the seller had once again not accomplished what they said they would. She said there is no way that she can even get excited about her first home at this point.
I have had clients told two weeks after they closed that they needed to immediately vacate the property as the seller had not signed the closing statement after a rather insignificant check from the seller to the HOA had not cleared their system. Two weeks later and over $1,500 in legal fees and the cost of owning a home for 4 weeks without “owning” it we “re-closed” at a Starbuck’s. I have closed transaction in locations one would never dream; from a McDonalds along I-95 to a bar in Wellington; OK I guess that one did turn into kind of a celebration.
I work almost entirely as a buyers broker and take great pride in trying to provide my clients only the highest level of customer service. Each closing has me and my clients exhausted from the trials and tribulations that it took everyone to get to that point. By the time we can do a pre-closing walk through nobody is excited and that really is too bad and a sad statement on the state of our industry.
Another closing and all I can say is what a long strange trip it’s been!
Always at Your Service,
Tom Priester e-PRO
“Results Driven Real Estate”
Keller Williams Realty